AI for Hospitality
Hotels, restaurants, and event venues operate in a fast-paced, guest-centric world. Our AI solutions manage reservations, handle guest inquiries across channels, and generate operational reports that help you run a tighter operation.
Every reservation call answered, even during the rush
30s · mutedTranscript
- 01, Friday dinner rush. 7:52 pm. No one free. Answered on ring one. An incoming call to the Casa Marea line during the Friday dinner rush. The Alfo voice agent picks up on ring 1.
- 02, the conversation. It switches to Spanish when the caller does. Agent: "Thanks for calling Casa Marea. How can I help you tonight?" Caller: "Hi, a table for 6 tomorrow. ¿Hablan español?" Spanish detected. Agent: "¡Claro que sí! ¿A qué hora le gustaría?" (Of course! What time would you like?) Caller: "A las 8:00, por favor." (At 8:00, please.) Agent: "A las 8:00 estamos llenos. ¿Le sirve a las 8:15?" (8:00 is full. Does 8:15 work for you?) Caller: "Sí. Es un cumpleaños. ¿Tienen silla alta?" (Yes, it's a birthday. Got a high chair?)
- 03, the reservation. 8:00 was full, so it booked 8:15. Agent: "Sí. Lo anoto y le envío la confirmación por texto." (Yes. I'll note it and text you the confirmation.) The reservation book shows 8:00 full, fills Saturday 8:15 pm for a party of 6, and adds the notes Birthday and High chair. A text goes out: "Mesa para 6 confirmada: sáb 8:15 pm, Casa Marea."
- 04, the hand-off. Event inquiries go to your events manager. Caller: "Otra cosa: un evento privado para 40 personas." (One more thing: a private event for 40 people.) Agent: "Le paso con Carla, nuestra gerente de eventos. Ya tiene los detalles." (I'll connect you with Carla, our events manager. She has the details.) Warm transfer to Carla, events manager. Connected, summary sent.
- 05, after the call. Logged in the reservation book, with notes. Reservations: repeat guest Luis Fernandez, table Sat 8:15 pm for a party of 6, notes birthday and high chair, Spanish. Call summary written by the agent. Recording, 2:41, tagged Party of 6, Birthday, Spanish, Repeat guest.
- Every reservation call answered, even during the rush. Book a consultation. hello@alfo.ai
What slows you down
- Guest inquiries pile up across phone, email, and social media
- Reservation management is fragmented and error-prone
- Staff turnover means constantly retraining on guest protocols
- No centralized view of guest satisfaction or operational metrics
What we build for you
AI Chat Assistant
Convert visitors into booked appointments
How AI Chat Assistant works →Voice Agents
24/7 AI receptionist in English & Spanish
How Voice Agents works →Automated Reporting & BI
Dashboards with natural language insights
How Automated Reporting & BI works →Process Automation
Eliminate repetitive work entirely
How Process Automation works →
Common questions from hospitality teams
Can the AI handle reservations for restaurants and hotels?
Yes. Our AI integrates with reservation systems like OpenTable, Resy, and hotel PMS platforms. It handles bookings, modifications, cancellations, and sends confirmations, all without staff intervention.
Does it work across multiple communication channels?
Absolutely. The AI manages guest interactions across phone, website chat, SMS, email, and social media DMs from a unified system. Every interaction is logged in one place regardless of channel.
How quickly can we get the AI deployed for a property?
Most hospitality deployments go live in 2-4 weeks. We start with your most common guest inquiries (hours, directions, menus, policies) and expand from there. The AI learns your property's specific details and voice.
Ready to fix the hospitality busywork?
Send a short note about your business. Jorge replies within one business day with a plain answer on what AI can take off your plate.